**Job Description:** We are seeking a highly skilled professional to join our team as an Escalation Manager. This is a strategic, high-visibility role that provides the highest level of escalation for customer issues that are jeopardizing the business relationship and/or sales opportunities with key customers. Required Skills: * 10+ years of customer-facing sales and/or service delivery roles. * Past experience as Escalations Engineer/Manager, Technical Account Management, Engineering Management, Customer Support Management or similar roles desired.