Technical Support Engineer
As a Technical Support Engineer, you will be the first point of contact for our customers, handling support tickets and providing timely, effective solutions. You will work closely with our engineering team to reproduce and resolve complex issues.
Key Responsibilities:
* Handle customer inquiries and provide technical support via various channels.
* Collaborate with engineers to troubleshoot and resolve technical issues.
* Develop and maintain knowledge base articles and documentation to assist customers.
Requirements:
* Strong understanding of container technologies (Kubernetes, Docker) and cloud environments.
* Excellent problem-solving skills and dedication to finding solutions.
* Effective communication skills to interact with customers and team members.
* Ability to work effectively in a fast-paced, global team.
Benefits:
* Cutting-edge technology with the latest API gateway and API management tools.
* Global impact through contributing to a product used by organizations worldwide.
* Career growth opportunities within a dynamic company.
* Collaborative culture valuing innovation and teamwork.
* Opportunities to share knowledge and expertise through writing blog posts and creating documentation.