About NIIT
At NIIT, we're transforming the way the world learns, for the better. That's why the world's best run learning functions across the globe trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.
NIIT operates in over 40 countries, including the UK, Ireland, France and Germany. Due to rapid expansion in Europe, the company now seeks a new dynamic Business Development Director to significantly increase sales to Fortune 500 companies across Europe.
Link to NIIT Linked In page - https://www.linkedin.com/company/niitmts/mycompany
Title: CSOD Implementation consultant
Job Description:
We are seeking an experienced Compensation Expert with strong expertise in Cornerstone On Demand (CSOD)
Serve as a course implementation expert to our primarily partners to help drive our course deployments
Understand and apply comprehensive learning operations knowledge to execute effective course deployment strategies to global audiences.
Strong and effective in written, verbal, and presentation skills
Analyze and provide recommendations to address existing problems.
Develops creative solutions in preparation for unforeseen issues.
Apply analytical and critical thinking skills quickly and accurately in a high-pressure situation
Detail-oriented, data-driven, and customer-focused professional who can pivot priorities based on changing business needs
Support our internal community by driving impact through collaborative working relationships
Be able to network with, and appropriately identify and involve key internal stakeholders to influence outcomes in cross-functional settings
Comfortable dealing with ambiguity and working within the context of a new team in the process of building out an operations program
Operate independently in fast moving, stressful situations while managing mission critical tasks
Anticipate needs before being asked, identify opportunities to improve processes and create efficiencies
Be able to handle multiple projects simultaneously, prioritizing workloads to meet competing deadlines
Provide clear and constant communication and escalate issues in a timely manner Responsibilities:
Maintain project plan and complete operational processes and deliverables to help ensure effective, trouble-free e-Learn and in-person course launches to our targeted audiences
Actively and effectively partner with L& D Program Managers and SMEs to support new and ongoing course deployments
Document and provide course deployment requirements (e.g. reoccurrence) which informs the correct course configurations and assignment of course curriculums
Draft and maintain course playbooks, key deployment changes, course requirements, and other standard operating procedure documents
Track and report course key metrics and performance measures to key stakeholder as required
Drive course impact by leveraging data to implement best practices that increase enrollment, discoverability, and consumption of our learning content
Develop and document effective course communication escalation strategies to help drive compliance course completions
Provide oversight for e-Learning course maintenance, ILT event management, class session forecasting, group / target audience assignments, and learner enrollments for all assigned programs
Prepare and facilitate course quarterly business review meetings with stakeholders
Provide course learner support for assigned courses by resolving issues or routing cases to appropriate team members to resolve
Work with People Operations, Engineering (Eng), People Insights, and Data teams to root cause potential LMS, reporting, or learner support issues
Drive the execution of all learning related audit control testing and support any operational audit initiatives
Identify and communicate system and process issues to L& D and make recommendations on programs to drive operational efficiencies NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.