Job Description
Gurtam, a leading provider of Wialon, a platform for fleet management, is seeking a Technical Implementation Specialist to join its team. The ideal candidate will be responsible for delivering technical pre-sale assistance, introducing clients to Wialon and IoT, and closing technical blockers.
The successful candidate will work closely with leads to develop their technical expertise and understanding of the IoT domain. This includes providing software and hardware-related consultations, trainings, and support activities for Wialon-based projects.
Responsibilities:
* Developing partners' technical expertise and understanding of the IoT domain
* Providing software and hardware-related consultations and trainings for easy onboarding and partners' technical expertise enhancement
* Full range of support activities for Wialon-based projects, including migration, retention, and onboarding new clients to Wialon
* Evaluating partner employees' expertise via Certification
* Guidance on the HW integration process and HW partners test accounts management
* Holding public training sessions and webinars to extend the number of possible scenarios for using Wialon
We Expect:
* Advanced English and Spanish required; knowledge of Portuguese is a strong plus
* Experience in positions of technical support or training or similar (management of technical variables + live interaction with customers)
* University degree (ideally computer engineering, systems or related/technical background)
* High productivity level and high speed of work in general – ability to write unique content per day and handle phone calls/meetings without quality loss
* Outstanding time management skills – ability to set priorities, plan your day based on incoming requests, possible force majeure, tasks from the Team Lead, and your personal work goals
* Strong knowledge of how to build fruitful partnership – provision of high-quality service, diplomacy, attention to details, honesty
* Fast learner – we provide you with an extensive training program during your probation period, and with a plethora of training opportunities after that
* Ability to switch focus easily within a high number of incoming tasks
* Excellent business correspondence and communication skills
We Are Ready to Offer:
* Involvement in the growth and development of an international product IT company
* Challenging tasks that boost your technical and communicative creativity
* Result-driven, friendly, and supportive team
* Work within GMT-3 time zone from 9 to 6 with Brazilian state holidays
Benefits:
* Compensation for medical insurance and working on your own equipment
* 20 work days of vacation that can be divided as needed
* 5 paid sick leaves without a doctor's note
* Family-friendly policy helping to balance and benefit both work and family life
* Corporate presents
* Financial support for participation in training and specialized courses you choose