Immersive experience awaited for Case Management enthusiasts
We are seeking a highly motivated and analytical individual to join our Case Management team.
The ideal candidate will have a strong academic background in Business, Analytics, Finance, Information Systems, Criminal Justice, or related fields.
This role offers the opportunity to work with fraud-related case submissions, document return materials processes, support creation of SOPs for fraud and marketing workflows, and participate in testing and feedback for new platform features.
Responsibilities:
* Assist with intake, tagging, and triage of fraud-related case submissions;
* Document and maintain accurate records for traceability and evidence handling;
* Support refinement of SOPs for fraud and marketing workflows;
* Collaborate with cross-functional teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
Requirements:
* Pursuing a degree in relevant field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Proficient in tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).