Be among the first 25 applicants.Job Title: Support Technician - MicroinformaticsResponsibilities and Duties:Open, categorize, and prioritize demands, diagnosing, attending to, and resolving calls (Incidents and Requests) related to second-level support.Investigate and diagnose incidents and service requests related to microinformatics.Execute technical instructions remotely and onsite, including maintenance activities such as repairing equipment and peripherals.Notify users when escalation of calls involves changes in service levels.Perform technical visits for situational analysis of TIC equipment, especially computers and peripherals.Record details of call handling in the Demand Management System to maintain a useful history.Create and update knowledge base documents, procedures, FAQs, and scripts.Support, maintain, and configure Operating Systems, Application Software, and Administrative tools on contracted and authorized personal equipment for remote work.Develop technical-operational routines and procedures for monitoring and system operation.Operate and maintain the company's network infrastructure, including hardware and software.Qualifications:High School diploma plus technical course in IT or pursuing higher education in IT.Experience in technical support for hardware, software, printers, and antivirus solutions.Experience in installing and configuring software, especially Windows 10.Strong knowledge of Windows OS, Microsoft Office, hardware maintenance, and network basics (cabling, switches, routers, Wi-Fi).Basic knowledge of information security.Desirable: Asset management, familiarity with Microsoft System Center, GPO, OU, Domain Controls, multimedia equipment, and open-source tools like GLPI.Additional Information:Benefits include health plans (Hapvida, Bradesco Saúde, or Unimed), dental plans, meal vouchers, life insurance, transportation vouchers, pharmacy and university partnerships, Gympass, internal education platform, and wellness kits.Job Details:Seniority Level: Not ApplicableEmployment Type: Full-timeJob Function: OtherIndustry: IT Services and Consulting
#J-18808-Ljbffr