As a Technical Customer Success Specialist, you will play a pivotal role in ensuring exceptional service for valued customers.
* Deliver high-quality solutions to escalated support cases
* Provide proactive, personalized customer experience
* Strengthen partnership between Customer Support Team and clients through technical excellence and accountability
Key Responsibilities:
* Answer incoming telephone calls and open cases in Salesforce
* Monitor Global Support queue and accept Salesforce cases in priority sequence
* Troubleshoot customer-reported issues, identify root causes, and provide timely solutions via case updates, calls, or screen-sharing sessions
Technical Troubleshooting Responsibilities:
* Use Chrome Developer Tools to analyze web applications
* Perform API testing and validation using tools such as Postman or cURL
* Conduct IIS and SSL diagnostics to investigate and resolve issues on Windows Application Servers
Benefits:
* Develop your technical skills and expertise in the field of customer success
* Collaborate with cross-functional teams to drive business outcomes
* Enjoy a dynamic and challenging work environment