Description and Requirements
In this role you will act as the Single Point of contact for customer, partners, vendors and internal business division, build process documentation and training materials to support managed services contracts within the given time and budget. You are an experienced leader with transition and project management experience in a multi‑country environment. You are a real hands‑on person with service design skills, project management skills, organizational strength and visionary ideas you know how to sell.
Responsibilities
Work with stakeholders to develop fully documented business and service management processes aligned to ITIL best practice.
Ensure new Services have a fully developed end‑to‑end support structure, including Processes, SLAs and KPIs monitoring commensurate with business requirements and priorities.
Ensure that appropriate lifecycle resourcing, training, tooling, support and documentation is delivered with a formal project sign‑off from all key stakeholders.
Ensure all documentation is completed to a high standard by all relevant Design and Service Transition functions and standards.
Update and maintain the process artifacts and process library through the transition project.
Act as a gate‑keeper function that ensures effective Transfer to Operations in compliance with the Service Readiness Process (SRP) for all new services introduced via the business project lifecycle.
Identify and manage Operations risks to ensure a successful transition to service.
Provide Governance of the SRP, and Sign Off for all key project stages and artifacts.
Work with Project Managers, Business Owners, Service Owners, Managed Service Partners, Operations teams and 3rd parties to ensure that projects are delivered in compliance with the SRP.
Ensure training requirements and any other non‑functional requirements are defined and delivered against the agreed Service Acceptance Criteria.
Coordinate project priorities across multiple tracks on a project and drive the project.
Follow established standards and procedures for project reporting and documentation.
Create and manage project deliverables, milestones and required tasks per the schedule.
Build and maintain positive working relationship with vendors and external / internal customers.
Participate in end‑to‑end stakeholder groups to improve the efficiency of future deliveries and processes.
Required Skills / Knowledge
Strong Project Management skills; expert in organizing, planning and managing large‑scale projects.
Ability to analyze project needs and determine resources needed to meet objectives.
Excellent communication, organizational, leadership, time management skills.
Fluent English Level
Exceptional verbal and written communication and project management skills, including an ability to communicate effectively at an executive level.
Ability to prioritize and manage work and trade‑offs against critical timelines in a fast‑paced environment.
Builds a strong internal and external network of personal relationships to identify issues and opportunities.
Demonstrated experience in analyzing a business issue and developing a future state recommendation.
Technical Proficiency
Highly developed skills in using MS applications including: Project, Visio, Excel / SharePoint / Teams.
Understand and create Process Flows (Swim lanes, flowcharts) and Technical Diagrams.
Import from different sources of data, data analysis using charts, pivot tables, filters and rules.
Knowledge of basic to advanced Excel functions
Ability to set agendas and facilitate meetings, focusing on critical path discussion topics and necessary decisions.
Strong negotiation ability and attention to detail.
Strong teamwork and interpersonal skills.
Multi‑tasking and time‑management skills, with the ability to prioritize tasks.
Highly organized and detail‑oriented.
Independence & Remote Work
Ability to work independently with little supervision.
Ability to work in a virtual team that may span distance (remote), cultures and time zones, in a matrix with multiple reporting lines.
Experience & Qualifications
4–6 years of information technology and business experience.
A Bachelor’s degree in IT, Business Administration, Engineering or related discipline with an information technology focus.
External project management certification such as PMP from PMI or other project management certification is preferred.
ITIL Foundation Certified is a Plus
At Lenovo we are proud to be an equal opportunity employer. Applications from people with disabilities are welcome!
Additional Locations
Brazil - São Paulo - São Paulo
Mexico - Ciudad de México - Mexico City
Brazil,
Mexico
Brazil - São Paulo ,
Mexico - Ciudad de México
Brazil - São Paulo - São Paulo ,
Mexico - Ciudad de México - Mexico City
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