Operations & Internal Processes Analyst (Ops Analyst) Ignis Agency is an influencer marketing company with a strong commercial focus. Our core mission is driving sales for large accounts, currently operating with a team of ~100 people, with over 70% dedicated to sales. We are structuring and scaling our Operations & Internal Processes area and are looking for a professional with solid experience, a systemic mindset, and a hands-on profile—someone capable of running, maintaining, and evolving internal processes in a fast-paced, people- and performance-driven environment. 🎯 Role context You will work as an Ops Analyst, directly supporting the efficiency of the commercial area, ensuring that processes, tools, data, and people operate with minimal friction. This is an operational-strategic role: less theory, more execution. We expect someone who understands processes, solves real problems, and leverages technology to scale efficiency. 🧠 Key responsibilities Organize, structure, and maintain information and data across Google Drive, CRM, spreadsheets, and internal systems Manage access to internal tools (onboarding and offboarding) Lead document onboarding and hiring processes for new team members and commercial partners Manage internal documentation, contracts, and records Work directly with data, KPIs, and administrative routines Maintain and optimize operational workflows used by sales teams, as well as generate reports for the area Operate and maintain no-code / low-code automations Navigate seamlessly between numbers, processes, and people, working with multiple stakeholders 🧩 Profile we’re looking for 2–3 years of experience in operations, processes, administration, PMO, ops, or related fields Excellent written and verbal communication in English (C1 level) Comfortable handling requests from different seniority levels (executive leadership, management, supervision, and sales analysts) Strong analytical skills combined with practical execution Solution-oriented, highly organized, and accountable Macro business perspective to identify bottlenecks and improvement opportunities Experience with or strong aptitude for tools such as: Notion, Trello, Google Workspace No-code / low-code automation tools (e.G., Zapier, conditional logic, integrations) Practical use of AI in daily operational workflows ⚠️ We’re not looking for a software developer, but for someone who understands logic, automation, and systems—capable of keeping workflows running and improving what already exists. 🖥️ Work model Remote or hybrid For candidates based in São Paulo or Vitória, hybrid work with frequent office presence Must have own equipment Independent Contractor agreement + NDA | 40h/week 🚀 Why this role is strategic You’ll operate at the core of a fast-growing company You’ll have a real impact on the productivity of a high-performance sales team Highly dynamic environment with genuine space for process innovation Clear opportunity for growth and scope expansion based on performance