GERENTE DE SERVIÇOS - TI at ILHA SERVICE TECNOLOGIA LTDA.
This role is part of a growing IT services team dedicated to ensuring high-quality technical support and service delivery.
Base Pay Range
Salary: R$5.262,45 (base pay). Additional benefits are listed under "What We Offer".
About the Opportunity
Salary range is provided by ILHA SERVICE TECNOLOGIA LTDA. The actual compensation will reflect your skills and experience; discuss details with the recruiter.
Job Title
GERENTE DE SERVIÇOS
Working Hours
10:00h to 19:00h, Monday to Friday (hours may change at the company's discretion or client request).
Workplace Address
Avenida Marechal Mascarenhas de Moraes, 1877–Monte Belo – Vitória-ES
Employment Regime
CLT
What We Are Looking For Education
Superior degree (complete) in computer science or any related field plus a postgraduate course in information technology with a minimum of 360 hours, recognized by the Ministry of Education (MEC).
IT
Language: Portuguese.
Experience
6 months.
Key Responsibilities
* Supervise the execution of service activities by local support staff.
* Guide operators during critical situations and interact with clients when required.
* Define initial and ongoing training plans for service staff.
* Implement and maintain the work schedule for local support personnel.
* Escalate unresolved requests from local support to client groups and units responsible for resolution.
* Perform equipment transfer procedures in the client's official system for any device moved by the team.
* Control IT equipment requests from technicians across subsections.
* Coordinate delivery of requested items to the transportation department.
* Prepare monthly IMR reports for 2nd and 3rd level support from the client's ticketing system.
* When requested by the contract manager, produce management reports on local support activities.
* Execute additional services related to local support management linked to the contract object.
* Carry out all activities outlined in Annex 2 relevant to your professional profile.
Specific Knowledge and Certifications
* ITIL Foundation v3 or higher (certification required).
* Microsoft Certified Systems Administrator (MCSA) Windows 7 or higher.
* HDI SCTL (Support Center Team Lead) certification.
Personal Characteristics
* Excellent communication and argumentation skills.
* Effective decision-making ability.
* Result-oriented, with focus on achieving objectives.
* Initiative and dynamism.
* Analytical thinking focused on incident resolution.
What We Offer
* Salary: R$5.262,45.
* Vale Alimentação: R$31,59 per worked day (PAT 0% discount).
* Vale Transporte with 6% discount.
* SESC partnership.
* Life insurance.
* Health plan.
Additional Information
* Location: Vitória, ES.
* Contract type: Permanent – CLT.
* Working hours: Full-time.
* Professional area: Informatics, IT, Telecommunications – IT.
* Hierarchical level: Manager.
Requirements
* Minimum education: University degree.
Desired Formation
* Information Technology (university).
Valued
* Experience: 1 to 3 years.
Seniority Level
Mid-Senior
Employment Type
Full-time
Job Function
Other
Industries
IT Services and IT Consulting
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