Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
TSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year.
We are looking for a Senior Director - LATAM Delivery Head to be part of our team in Brazil, so if you are pursuing professional development and would like to be part of our amazing growth in Latin America & The Caribbean, apply today and join our award-winning Fortune 500® company!
Key responsibilities
Lead TSYS solutions delivery, in all its aspects, in support of the LATAM region business :
Customer Delivery Relationship Management
Enables differentiated levels of service to clients by ensuring world-class delivery results
Builds & maintains strong, sustainable, trust-based client relationships up to board level
Serves as the “go to” person for senior client stakeholders
Acts as an escalation point for client concerns or conflicts on non-routine delivery issues
Regularly communicates delivery status, risks & dependencies to the client at senior levels to ensure ongoing alignment of priorities & expectations
Leads or participates in client steering committee meetings or governance boards
Drives & implements lessons learned for continuous improvement with clients
Internal Stakeholders Delivery Management
Serves as the “go to” person for senior internal leadership
Builds & maintains strong, sustainable, trust-based relationships
Acts as an escalation point for concerns or conflicts on non-routine delivery issues
Regularly communicates delivery status, risks & dependencies to senior internal leadership to ensure ongoing alignment of priorities & expectations with business objectives
Leads or participates in internal steering committee meetings or governance boards
Drives & implements lessons learned for continuous improvement
Reports monthly financial forecasts & actuals
Supports pre-sales discussions where delivery input is needed
Project / Programme Oversight & Delivery Assurance
Owns the successful delivery of implementations / conversions & BAU projects, ensuring they meet scope, timeline, budget and quality expectations
Ensures timely & effective actions are taken to get amber / red projects back to green & stakeholders aligned / informed accordingly to avoid surprises
Addresses resourcing challenges proactively
Directs & supports team members to resolve complex issues
Defines & monitors KPIs & SLOs to meet client commitments
Defines & monitors expense budgets
Ensures billable projects yield forecast monthly revenue to meet targets
Builds & maintains strong governance with third parties to meet delivery objectives
Line Management
Owns the overall achievement of TSYS solutions delivery KPIs & goals
Reports progress / status against KPIs & goals to delivery leadership
Mentors & grows delivery managers with a focus on client delivery excellence
Fosters a culture of accountability, quality & client-focus
Aligns delivery planning & execution to organizational processes, tools & best practices
Relentlessly focuses on identifying & implementing opportunities to improve
Ensure the team is appropriately resourced & skilled to meet current & future needs
Full line management responsibility for all team members e.g. Recruitment, performance mgmt., salary decisions etc.
Minimum Requirements
Bachelor's Degree in Business, Technology or a related field
Proven end to end project leadership experience in the payments industry is mandatory
Experience of leading implementations with significant data migrations & integrations involving multiple clients in a virtual, multi-national cross functional team environment
Experience of driving continuous improvements in projects / service delivery by identifying root causes, streamlining processes & aligning teams to client expectations
Demonstrated ability to build sustainable relationships up to C level with clients
Strong communication capabilities to effectively manage up, down & across the enterprise
Results orientated with a track record of successful delivery to meet financial targets
Strong understanding of delivery financials, forecasting & commercial contracts
Proven line management experience, developing high performing teams
Excellent written & spoken English and Spanish
Availability to work in Campinas on a hybrid mode
Flexibility to travel
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