Crisis Manager
Pursuing excellence in crisis management is a challenging yet rewarding endeavor. Our organization relies on professionals who can tackle complex situations and drive meaningful resolutions.
About the Role
* This position involves providing critical support to high-priority customer issues that threaten our business relationships and sales opportunities with key clients.
Your Career
Eskills:Network security, LAN/WAN architecture, general routing/switching/security expertise, experience with Salesforce, Asana, Tableau, JIRA and SLA/SLO/Milestones paradigm
Main Responsibilities
* You will be responsible for driving clear intake, scope, priority, exit criteria and end-to-end process to achieve streamlined escalation resolution
* Lead cross-functional teams in developing action plans to address critical situations
* Critical issue status will be communicated effectively to executive staff, sales teams, and other invested parties
Key Qualifications
* Fully fluent in Portuguese, English, and Spanish both written and verbal
* 10+ years of customer-facing sales and/or service delivery roles
* Past experience as Escalations Engineer/Manager, Technical Account Management, Engineering Management, Customer Support Management or similar roles desired