Job Opportunity
The role of a Senior Technical Customer Advocate is pivotal in driving customer satisfaction and retention. Key responsibilities include delivering tailored technical solutions to escalated support cases, providing proactive, personalized customer experiences, and fostering strong partnerships between the support team and clients through technical expertise and accountability.
Key Responsibilities:
* Deliver specialized technical solutions to complex support cases
* Provide proactive, customized customer interactions
* Strengthen partnerships between the Support Team and clients
Technical Troubleshooting Responsibilities:
* Utilize Chrome Developer Tools for web application analysis
* Perform API testing and validation using Postman or cURL
* Investigate issues on Windows Application Servers via IIS and SSL diagnostics
The ideal candidate possesses at least 8+ years of customer support experience, preferably with ERP/MIS background, print industry knowledge, and experience with tools like Salesforce, JIRA, and Confluence.