Automated Systems Specialist
In this global support role, you will ensure the seamless operation of our automated systems worldwide. This position bridges field services and research and development to provide hands-on technical support.
* Monitor automated systems via cloud dashboards, PLC access, and on-machine interfaces remotely.
* Provide real-time technical assistance to field technicians through Teams and other communication tools.
* Analyse system performance data and participate in regular global team meetings to share insights and best practices.
* Serve as part of the escalation process when issues impact customer operations, coordinating with internal engineering teams.
* Support ongoing refinement and optimisation of control and electrical systems.
Requirements:
* Proven ability to troubleshoot programmable logic controllers (PLCs) remotely and interpret electrical schematics.
* Solid understanding of electro-mechanical systems, Ethernet networks, and industrial fieldbus protocols (EtherCAT, Modbus TCP, etc.).
* Familiarity with industrial control languages (ladder logic, structured text, function block) and HMI systems.
* Experience with design tools such as AutoCAD Electrical or SolidWorks Electrical is a plus.
* Strong collaboration skills and ability to work across technical and field teams.