About the Role
The Operations Specialist will be responsible for overseeing ongoing delivery routes and coordinating with delivery drivers and shippers through phone and live chat communication.
This role requires a detail-oriented individual who can effectively manage day-to-day activities to ensure seamless delivery operations.
* Key skills include:
* Logistics Management: The ability to coordinate and manage logistics operations, ensuring timely and efficient delivery of packages.
* Courier Operations: Proficiency in managing courier operations, including route planning, driver management, and customer service.
* Communication Skills: Excellent verbal and written communication skills to effectively communicate with drivers, shippers, and customers.
ideal candidate should possess:
* Proficiency in English
* Experience in Logistics, Courier Operations, Call Center, Customer Support, or Account Management
* Ability to work based on Eastern US Time Zone (EST)
Responsibilities
- Monitor ongoing delivery routes
- Communicate with delivery drivers and shippers over the phone and live chat
- Manage day-to-day activities to ensure smooth operation of deliveries
Requirements
- Proficiency in English
- Experience in Logistics, Courier Operations, Call Center, Customer Support, or Account Management
- Ability to work based on Eastern US Time Zone (EST)