Job Title: Global Crisis Manager
The Global Crisis Manager is a strategic, high-visibility role that provides the highest level of management for critical customer issues.
Responsibilities:
* Lead and manage the resolution of customers' critical issues by forming and leading an interdepartmental, cross-functional, and geographically dispersed virtual team.
* Liaise with and work across various functional organizations and business units, and with all levels of the company.
* Drive clear intake, scope, priority, exit criteria and end-to-end process to achieve streamlined issue resolution.
* Maintain and improve procedures for customer and field personnel for issue handling.
Requirements:
* Fully fluent in Portuguese, English, and Spanish both written and verbal.
* 10+ years of customer-facing sales and/or service delivery roles.
* Past experience as Escalations Engineer/Manager, Technical Account Management, Engineering Management, Customer Support Management, or similar roles desired.
* Customer-centric attitude and focus on providing best-in-class service for customers and collaborators.
Benefits:
This role offers a unique opportunity to work at the forefront of our dedication to cybersecurity. As a member of our team, you will be part of a collaborative environment where your skills and expertise are valued and respected. You will have the opportunity to make a meaningful impact on our customers' success and contribute to shaping the future of cybersecurity.
About Us:
We're problem solvers that take risks and challenge cybersecurity's status quo. We celebrate diversity in our workplace and are committed to providing reasonable accommodations for all qualified individuals with a disability.