L'Oreal is a Beauty Tech leader; our portfolio brands continue to stay in top 10 list of L2 Digital IQ index. We believe in delighting our consumers with cutting edge online experiences through high performing sites on all devices. We believe in creating feature-rich yet easy to navigate and accessibility compliant sites that can assist our visually impaired audience. We strive to achieve excellence in this ever-growing technology landscape in the online world.
**Responsibilities**
- Be the go-to resource for questions and platform issues and serve as the first point of contact for our customers in Americas (Brazil, LATAM, Canada and US)
- Assist with triage and troubleshooting of issues related to platform processes, site uptime and availability of key functions on the websites
- Contribute to our internal documentation and assist your teammates in understanding and handling technical issues
**Core Competencies/Professional Requirements**
- Strong interpersonal skills and a passion for consistently providing a great customer experience
- Quick, clear writer and an amazing communicator
- Able to break down a complex technology or problem in a way that is easy to understand
- Responsible for coordinating testing to confirm incident resolution
**Technical/Professional Requirements**
- Responsible for coordinating testing to confirm issue is resolved and meets end user expectations
- Must possess and exhibit good verbal and written communication skills including understanding and comfort with technical language
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