A career at PwC Cyber Managed Services offers you the opportunity to lead the delivery of strategic cybersecurity solutions that safeguard our clients’ critical business and data assets. As a manager, you will oversee the end-to-end delivery of Identity and Access Management (IAM) services within complex client environments.You will collaborate closely with clients, internal stakeholders, and global experts to drive cyber resilience, regulatory compliance, and innovation. Your leadership will provide trusted advisory, advanced technical oversight, and operational excellence across cyber managed services programs.Share and collaborate effectively with others, creating a positive team spirit.Identify and make suggestions for improvements when problems and/or opportunities arise.Validate data and analysis for accuracy and relevance.Follow risk management and compliance procedures.Keep up to date with developments in my area of specialtyCommunicate confidently in a clear, concise and articulate manner - verbally and in written form.Seek opportunities to learn about the wider economy alongside the business models/corporate governance and/or regulatory environment of our clientsUphold the firm's code of ethics and business conduct.Basic QualificationsDegree Required: Bachelor’s or master’sExperience in Technical Project Management and People ManagementPreferred Knowledge/SkillsRelevant experience in end-to-end support of IAM teams and have certifications like CISSP, CISM, CISA, GIAC (GCIH, GSEC, GCIA), CCSP, or equivalent is highly desirable.Certifications specific to IAM (e.g., SailPoint Certified Engineer, CyberArk Trustee) are an advantage.Demonstrates knowledge, leadership, and/or a proven record of success in the following areasOversee and provide strategic direction for the operational management of Identity Governance and Administration (IGA) tools such as SailPoint Identity Now/IIQ, Oracle Identity Manager, Saviynt or equivalent platforms.Lead the management and administration of Privileged Access Management (PAM) solutions, including CyberArk, Delinea, Beyond Trust, or similar technologies, ensuring robust privileged account lifecycle management, access policy enforcement, and compliance.Oversee and support Access Management (AM) solutions, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and federation protocols (SAML, OAuth, OpenID Connect), leveraging platforms like Ping, Okta, Entra ID or equivalents.Drive optimization of access request management, approval workflows, and automated provisioning/de-provisioning processes to enhance efficiency and governance adherence.Ensure ongoing compliance with user lifecycle management best practices, role-based access control (RBAC), segregation of duties (SoD), and applicable regulatory requirements.Manage and mentor teams responsible for end-to-end operational support and administration of IGA, PAM, and AM tools, fostering skill development and high-performance delivery.Champion the configuration and customization of identity workflows, role and entitlement management, and access approval processes tailored to client-specific business and compliance needs.Lead initiatives to implement automation through scripting (PowerShell, Python, Ruby) and API integrations, driving operational efficiency and reducing manual effort.Own incident, problem, and change management processes related to IAM/PAM services, adhering to ITIL best practices and utilizing service management platforms such as ServiceNow.Manage client relationships and serve as a key point of escalation to resolve complex IAM and PAM operational challenges while maintaining high levels of customer satisfaction.Balance multiple priorities in dynamic environments, ensuring delivery excellence and adherence to service level agreements (SLAs).Promote knowledge sharing across teams and lead training efforts to build organizational expertise in IAM and PAM domains.Leadership and Client EngagementsLead and manage multiple client engagements focused exclusively on Identity and Access Management (IAM) services.Serve as the primary client relationship manager for IAM managed service delivery, ensuring alignment with client objectives, risk tolerance, and compliance mandates.Develop and implement tailored cybersecurity strategies leveraging IAM best practices and technologies.Mentor and develop IAM team members, fostering a culture of learning, knowledge sharing, and continuous improvement.Drive internal and client-facing workshops to communicate IAM program status, present findings, and recommend service enhancements.Identify new IAM service opportunities and support commercial growth through innovative identity and access solutions.Oversee the operations and support of IAM platforms, ensuring efficient incident response, problem resolution, and change management.Coordinate application and system onboarding within IAM architectures, verifying secure integration and policy alignment.Champion continuous improvement efforts by automating IAM workflows, enhancing monitoring capabilities, and optimizing access governance processes.Technical Expertise & InnovationProvide advanced guidance and architectural oversight for IAM solutions such as SailPoint, Oracle Identity Manager, CyberArk, Okta, and similar platforms.Lead IAM platform maintenance activities including patch management, upgrades, configuration changes, and tuning.Collaborate with internal and client cybersecurity teams to refine IAM detection methodologies, access controls, and identity lifecycle management processes.Drive automation initiatives utilizing scripting languages (PowerShell, Python, Ruby), REST APIs, and integration tools to streamline IAM service delivery.Stay current with emerging cybersecurity threats, vulnerabilities, and technology advancements relevant to IAM.Knowledge of, or hands-on experience with, Threat Detection & Response (TDR) or Vulnerability Management (VM) technologies and team leadership is preferred.Governance, Compliance & ReportingEnsure all IAM managed services operate within PwC policies, client governance frameworks, and comply with applicable regulatory requirements.Lead comprehensive risk and compliance activities including regular access certifications, policy enforcement, and incident handling documentation.Prepare and present executive-level reports and dashboards covering IAM program effectiveness, risk posture, and compliance status.Support audits by providing evidence of IAM controls, process adherence, and remediation effectiveness.Identity & Access Management: Active Directory, SailPoint Identity Now/IIQ, Oracle Identity Manager, CyberArk, Saviynt, Ping Access/Federate/Entra ID, Okta, ForgeRockScripting & Automation: PowerShell, Python, Ruby, REST APIsSupport & Management Platforms: ServiceNow, Jira, Git
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