About this Role
We are seeking a Service Desk Engineer to provide exceptional technical support and ensure the smooth operation of IT environments.
The ideal candidate will have fluency in English, experience in Managed Service Providers (MSPs), and strong proficiency in tools like Salesforce, Slack, and Office 365.
Key responsibilities include:
* Providing technical support
* Client interaction
* Service management
* Collaboration and documentation
* Tool administration
The successful candidate will have excellent interpersonal and communication skills, strong troubleshooting capabilities, and a commitment to industry best practices.