Key Account Growth Manager
Titan, a no-code platform within the Salesforce ecosystem, is a fast-paced growing startup. Our innovative solution offers seamless form creation, data collection, and workflow automation without coding requirements.
As a Key Account Growth Manager, you will be responsible for managing client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our dynamic team to drive success and collaborate with Sales, Product, Solutions, and Support teams.
Responsibilities:
* Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
* Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
* Build strong relationships with key stakeholders to drive engagement and long-term success.
* Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
* Analyze customer usage data to proactively address risks and drive retention strategies.
* Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.
Requirements:
* 2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company.
* Excellent verbal and written communication skills with strong customer-facing abilities, including a willingness to meet clients onsite and lead business discussions.
* Experience in identifying upsell/cross-sell opportunities and working closely with Sales.
* Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs.
* A can-do approach with strong problem-solving skills and the ability to work under pressure.
* Fluent in English; additional languages are a plus.
* Ability to work remotely across EST/PST time zones.
* Bachelor's degree in Computer Science, Industrial Engineering, Business, or equivalent experience.
Why Join TITAN?:
* Work with a dynamic and innovative team in a fast-growing SaaS startup.
* Collaborate with industry-leading clients and gain exposure to cutting-edge technologies.
* Enjoy the flexibility of remote work and a healthy work-life balance.
* Competitive compensation package and opportunities for professional growth and development.