You must have advanced English skills and experience working with EAM or SAP/PM.
About Us
With offices in Latin America, North America, and Europe, we are present in the industrial routines of the largest companies worldwide! Innovation is in our DNA. Our team leads the way by delivering features that companies need to stay competitive. Our goal is to improve efficiency and increase productivity by simplifying the SAP asset management process. We provide data reliability and cost reduction to our partners, helping them stay at the top of their game. Join our story and lead the digital transformation with us!
We are seeking Customer Success talent passionate about working in a high-growth environment. To manage our rapid expansion, Sigga Technologies is investing in a critical Customer Success Management role. This position offers a unique opportunity to craft our customer success strategies, build strong relationships with a global customer portfolio, and collaborate with cross-functional Sigga executives. The ideal candidate is a proven problem solver, data-driven, and willing to travel worldwide to ensure customer health, deliver value, and foster expansion opportunities for Sigga Technologies.
Responsibilities and Assignments
Objectives for the role
* Drive product adoption post-implementation to ensure expected ROI for customers.
* Set, monitor, and achieve measurable outcomes and KPIs related to customer value realization and mutual success.
* Become a trusted, strategic advisor by understanding customer goals and how Sigga can help achieve them.
* Represent the voice of the customer internally, working cross-functionally to escalate risks and present solutions.
What you’ll do
* Build strong customer relationships and set them up for success by understanding their goals and strategies.
* Develop trusted relationships with users and leaders to help achieve personal and organizational goals.
* Recommend best practices aligned with customer success criteria.
* Maintain customer health through success plans aimed at ROI achievement.
* Drive adoption of Sigga Technologies’ products to realize business value and outcomes.
* Measure and monitor KPIs, draw insights, and take action accordingly.
* Manage the entire customer lifecycle, including renewal discussions and cross-sell opportunities.
* Collaborate with Account Managers to identify growth opportunities.
* Stay current on Sigga Technologies’ offerings and develop use cases to promote best practices.
* Proactively manage at-risk customers, develop success plans, and prevent churn.
* Expand Customer Success Plans as customer needs evolve.
* Work with Sales and Marketing to develop customer case studies.
* Create and document new customer success processes, playbooks, and engagement strategies.
What we’re looking for
* Enthusiasm for customer success, especially within SaaS.
* Willingness to learn, collaborate, and adapt in a start-up environment.
* Proven ability to deliver excellent customer experiences and internal communication.
* Experience working with cross-functional teams throughout the customer lifecycle.
* Effective communication skills, with proficiency in PowerPoint and Excel for multiple stakeholders.
* Experience creating data-driven customer strategies.
Required Skills/Abilities
* Excellent written and verbal communication.
* Strong time management skills.
* Escalation and conflict resolution skills.
* Collaborative mindset with internal and external teams.
* Independent critical thinking and problem-solving abilities.
* High accountability for outcomes.
* 5+ years of experience in customer engagement roles.
* 3+ years of SAP experience.
Preferred Skills/Abilities
* Experience in account management, customer success, or managed services (5+ years).
* CRM experience, managing expansion opportunities and customer mapping.
* 3+ years of SAP PM and/or EAM experience.
* Proficiency with Microsoft Office/O365.
Education and Experience
* Bachelor’s degree or equivalent experience in a related field.
Additional Information
CLT position, health plan, Gympass, pharmacy agreement, Support Pass, life insurance.
Process Stages
* Step 1: Registration
* Step 2: HR Interview
* Step 3: Cultural Fit
* Step 4: Hiring
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