Open Banking Solution Manager
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The successful candidate will be responsible for overseeing the day-to-day operation of a cutting-edge, cloud-native Open Banking platform. This role requires strong leadership skills and the ability to work collaboratively with various stakeholders.
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Key Responsibilities:
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1. Manage the technical support team to ensure prompt resolution of customer issues
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2. Collaborate with development teams to ensure smooth operation of the platform
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3. Develop and maintain reports to track key performance indicators (KPIs) and service level agreements (SLAs)
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4. Provide subject matter expertise on Open Banking workflows and best practices
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5. Participate in application support and resolve complex customer issues
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6. Work closely with AWS SMEs to ensure optimal use of cloud resources
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7. Lead regular governance meetings with clients to discuss project progress and challenges
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8. Mentoring and training junior team members on Open Banking processes and procedures
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9. Ensure compliance with ITIL processes, mainly change, release, and incident management
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10. Develop and maintain relationships with senior client managers
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11. Experience dealing with sensitive data sharing and consent workflows
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12. Strong understanding of FDX/REST APIs and data sharing principles
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13. Previous experience leading a support team and successfully running SLA/KPI frameworks for critical applications
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14. Familiarity with ITIL processes and certifications beneficial
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15. Excellent communication and interpersonal skills required
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16. Strong analytical and problem-solving abilities
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17. Ability to adapt to changing priorities and manage multiple tasks simultaneously
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18. Proven track record of delivering high-quality results in fast-paced environments
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19. Strong attention to detail and organizational skills
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20. Willingness to learn and grow within the organization
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21. French language skills desirable but not essential
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22. Open Banking experience an added advantage
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23. Certification in ITIL or similar relevant field highly valued
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About the Role:
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This is an exciting opportunity for a seasoned professional looking to take on a challenging leadership role in a rapidly growing industry. The ideal candidate will have a proven track record of delivering high-quality results in fast-paced environments and a strong passion for innovation and technology.
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About You:
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We are seeking a highly motivated and experienced individual who is passionate about Open Banking and has a strong desire to lead and mentor a talented team. If you are a strategic thinker with excellent leadership and communication skills, we encourage you to apply for this exciting opportunity.