Job Opportunity
We are a comprehensive digital marketing agency offering month-to-month services for brands looking to expand their presence across various digital platforms.
* Our business is expanding globally, and we need talented individuals who can continue to offer stellar service to our clients.
* We consistently deliver real results so that they want to keep coming back.
Required Skills & Qualifications:
* Working level of spoken and written English
* Proven experience in IT support, systems administration, or a similar role, preferably in a startup or fast-paced environment
* Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365)
* Strong troubleshooting and diagnostic skills; ability to solve problems independently and communicate solutions clearly
* Experience with endpoint management, SaaS administration, and automation tools
* Familiarity with cybersecurity best practices, including MFA, VPNs, patch management, and incident response
* Excellent interpersonal and communication skills; ability to train and support non-technical users
* Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications)
* Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or Google IT Support Professional Certificate are a plus
Key Responsibilities
* Install, configure, and maintain computer hardware, software, systems, and networks for all employees, both onsite and remote
* Serve as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices
* Manage user accounts, permissions, and access controls across Google Workspace, Microsoft 365, and other SaaS platforms
* Support the deployment and integration of new productivity and collaboration tools, including project management (e.g., Teamwork, ClickUp, Asana, Monday), internal tool builders, and AI-driven solutions
* Monitor and maintain endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication (MFA)
* Assist with cloud infrastructure management, data backup, and disaster recovery planning
* Conduct regular software updates, security patching, and vulnerability assessments
* Support cybersecurity initiatives, including employee security awareness training and incident response
* Document processes, create user guides, and train staff on new technologies and best practices
* Collaborate with leadership to evaluate and implement new tools that enhance productivity and security