Project Description:
* Luxoft are partnering with a fintech to bring Open Banking to the North American market.
* A state of the art, cloud native SaaS solution has been built, implementing the FDX APIs, to facilitate Open Banking across a broad spectrum of financial services institutions within North America. Luxoft will both develop and run the solution.
Responsibilities:
* The Service Delivery Lead will be responsible for:
* Managing the day to day operation of the Open Banking SaaS solution
* Management reporting and governance with the client
* Providing Open Banking SME knowledge and mentoring the broader support team on Open Banking workflows
* Participate in application support and resolving customer issues
* Collaborate with development and AWS SMEs to ensure smooth operation of the platform
Mandatory Skills Description:
* 7+ years of experience in supporting production environments for financial services institutions
* 2+ years of experience in supporting AWS cloud environments
* Working experience in FDX/REST APIs, data sharing and consent workflows
* Previous experience leading a support team
* Experience in successfully running SLA and KPI frameworks for critical applications
* Working experience in ITIL processes, mainly change, release and incident management
* Experience dealing with customer senior management
Nice-to-Have Skills Description:
* Open Banking experience
* French language B2 or above