Job Title: IT Support Specialist
We are seeking an experienced IT Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.
About the Role:
This is a challenging and rewarding role that requires strong analytical and problem-solving skills. You will work closely with internal teams and remote technical specialists to identify and resolve complex technical issues efficiently.
Responsibilities:
* Monitor system health and troubleshoot issues with network devices, VOIP phones, and servers.
* Support network infrastructure, including switches, routers, and wireless access points.
* Manage server tasks and ensure smooth day-to-day IT operations.
* Collaborate with internal teams and customer teams to identify and resolve issues efficiently.
Requirements:
* Bachelor's degree in Computer Science or related field.
* Minimum 3-5 years of experience in IT support or related field.
* Strong knowledge of network devices, VOIP phones, and servers.
* Excellent analytical and problem-solving skills.
* Ability to work effectively in a team environment.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
How to Apply:
To apply for this exciting opportunity, please submit your resume and cover letter. We look forward to hearing from you