Job Description
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The Account Manager is a key role that involves building and maintaining strong, positive client relationships through clear communication and reliable service.
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This position requires an individual who can work with clients to understand their marketing goals, translate those goals into clear, actionable tasks, and hand them off to the Marketing Coordinator to assign tasks and keep things moving internally.
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The Account Manager is responsible for managing meetings, setting expectations, sharing updates, and presenting final work to clients.
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Main Objectives:
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* Client Collaboration and Project Oversight:
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o Utilize project management tools to create and share meeting notes after every single meeting
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o Share any critical snippets from the meeting as they relate to projects
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o Handover the meeting notes, action items, and recording packaged nicely in the meeting template
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* Review final deliverables before submission to ensure they align with client expectations and goals
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* Serve as the main point of contact for clients, providing regular updates, addressing concerns, and delivering exceptional customer service throughout the project lifecycle
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Additional Skills Required:
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* Strategic Thinking: Able to understand client goals and work with the Account Strategy Director and Senior Account Manager to shape big-picture plans that guide execution
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* Verbal & Written Communication: Strong communicator who can clearly explain timelines, manage expectations, and present deliverables in a way that builds trust
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* Emotional Intelligence: Skilled at reading situations, navigating client personalities, and staying calm and professional, even under pressure
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* Time Management: Able to balance meetings, client communication, and planning without losing sight of deliverable deadlines
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* Presentation Skills: Comfortable leading client meetings, walking through results, and representing the organization in a polished, confident way
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KPIs (Key Performance Indicators):
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* Client Satisfaction Score (CSAT): 9/10 or higher average score from client check-ins or post-project feedback
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* Client Retention Rate: 93%+ of clients renew or continue service
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* Project Delivery Accuracy: 95%+ of deliverables are approved by the client without major revisions
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Benefits:
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* Frequent meetings with clients to share deliverables and review progress together
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* Opportunity to build and maintain strong relationships with clients and industry contacts
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* Chance to develop strategic thinking, verbal and written communication, emotional intelligence, time management, and presentation skills
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About You
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We are looking for a motivated and ambitious individual who can thrive in fast-moving environments and prioritize tasks effectively.
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The ideal candidate will have excellent communication and interpersonal skills, be able to work independently, and have a strong attention to detail.
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If you are a team player who is passionate about delivering high-quality results, we encourage you to apply for this exciting opportunity.