Job Description IT Service Management Expert * The ideal candidate will play a pivotal role in building and evolving IT service management as the backbone of our new organizational structure. This individual will take hands-on decisions regarding architecture, guide and supervise external partners in development and application management, directly contribute to configuration, development, and administration of ITSM tools. They will consult and guide on architectural and configuration decisions across a broad range of modules—ensuring it meets the needs of modern integrated systems. ----------------------------------- Key Responsibilities