Job Overview
We seek experienced professionals with in-depth knowledge of ServiceNow products to contribute to AI model training initiatives.
Main Responsibilities:
* Develop frameworks for Reinforcement Learning initiatives, including taxonomy design, realistic scenario creation, and evaluation criteria.
* Create scenario-driven tasks that mirror real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response).
* Write clear instructions aligned with ServiceNow business processes.
* Represent tasks in JSON format with clarity and consistency.
* Analyze and validate data accuracy using SQL.
* Apply prompt engineering to structure effective task instructions.
* Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD).
The ideal candidate combines ServiceNow expertise, analytical capability, and prompt-engineering skills to design realistic, scenario-based tasks for AI learning.