Role Overview
We are seeking a highly skilled professional to join our team as a key account manager. The successful candidate will be responsible for maintaining and expanding our presence in the Brazilian financial market.
Main Responsibilities
* Client Relationship Management: Serve as the primary point of contact for existing clients in Brazil, conduct regular calls, monitor client satisfaction, and address concerns proactively to ensure loyalty.
* New Business Development: Engage with identified prospects in Brazil's banking and finance sector, develop a strategic sales approach to introduce our offerings, emphasizing competitive advantages, nurture relationships with potential clients, and manage them through the sales pipeline.
* Market Insight and Reporting: Stay up to date on market trends, competitor activities, and regulatory developments in Brazil, provide regular reports to the global sales team on client activities and new business opportunities, share insights from the Brazilian market to influence broader company strategy.
Requirements and Qualifications
* Proven experience in account management within the financial technology sector, previous experience working in the Brazilian market is highly desirable, strong technical communication skills to liaise effectively between clients and internal teams.
* Fluency in Portuguese and English, understanding of Brazilian business culture, ability to travel within Brazil for on-site client support, proactive, solution-oriented mindset with a focus on client satisfaction and growth.