Our company is dedicated to providing top-notch cybersecurity solutions. To achieve this goal, we need skilled professionals who can handle critical issues and ensure customer satisfaction.
Job Description
The position of Escalation Manager is a strategic role that requires leading and managing the resolution of customers' critical issues. This involves forming and leading an interdepartmental team to address customer concerns and ensuring timely resolutions.
* Responsibilities:
* Lead and manage the resolution of customers' critical issues
* Form and lead an interdepartmental team to address customer concerns
* Ensure timely resolutions and communicate with stakeholders
Required Skills and Qualifications
To be successful in this role, you will need to possess a strong understanding of cybersecurity concepts and excellent communication skills. Additionally, you should have experience in managing cross-functional teams and driving results-oriented initiatives.
* Requirements:
* Fully fluent in English and Portuguese (both written and verbal)
* 10+ years of customer-facing sales and/or service delivery roles
* Past experience as Escalations Engineer/Manager, Technical Account Management, Engineering Management, Customer Support Management, or similar roles desired
Benefits
We offer a competitive compensation package and opportunities for professional growth and development. Our team is dedicated to innovation and excellence, and we strive to provide a collaborative and supportive work environment.
Others
As an escalation manager, you will play a vital role in shaping our company's reputation as a leader in cybersecurity. You will have the opportunity to work on complex projects, develop your skills, and contribute to the success of our organization.