Unlock Growth Opportunities as a Senior Product Analyst
We're looking for a highly skilled and innovative Senior Product Analyst to join our team. This role requires the ability to drive business growth by leveraging data insights.
This position sits at the intersection of product strategy and operations, requiring expertise in data analysis, SQL, and business acumen. You'll work closely with cross-functional teams to develop actionable recommendations that improve performance, efficiency, and customer experience.
* Conduct deep-dive analyses to understand user pain points and product usage insights.
* Design and develop dashboards and reports using SQL or scripting languages.
* Analyze performance metrics to uncover trends and opportunities in operations.
You'll need 5+ years of experience in data/product analysis, including analytics, and proficiency in BI tools like Sigma, Tableau, or Power BI. Experience in Genesys is a plus.
Key Responsibilities:
* Data analysis and insights generation
* Dashboards and report development
* Performance metrics analysis
Required Skills and Qualifications:
* 5+ years of experience in data/product analysis
* Experience in call center analytics
* Proficiency in BI tools like Sigma, Tableau, or Power BI
* Genesys experience is a plus
Become a Part of Our Team:
We believe in the power of diversity and financial opportunity for everyone. Join us in shaping the future of our industry and driving innovation through data-driven insights.