Job Title: ServiceNow IT Service Management Expert
We are seeking an experienced IT service management professional to join our team. As a key member of our ServiceNow ecosystem, you will be responsible for designing, implementing, and maintaining our IT service management processes.
This is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences through efficient and effective IT service management practices.
* Key Responsibilities:
* Develop and maintain IT service management workflows and modules.
* Perform platform administration tasks including user management, roles, and permissions.
* Assist in integrations and customizations as needed.
* Collaborate with business analysts and stakeholders to deliver solutions.
* Participate in testing and deployment activities.
* Ensure best practices in coding, testing, and deployment.
* Troubleshoot and resolve platform issues.
* Maintain documentation for development and configuration.
Requirements & Skills:
* 3-5 years of experience in IT service management with a focus on ServiceNow.
* Strong understanding of ITIL processes and best practices.
* Proficient in JavaScript, Glide API, and ServiceNow scripting.
* Experience with Agile methodologies and DevOps practices.
* Excellent verbal and written communication skills.
* Able to establish strong relationships internally and externally.
Benefits:
This position offers a competitive hourly rate of $15-$20 per hour.
About the Role:
The ideal candidate will have a proven track record of delivering high-quality results in a fast-paced environment.