Sr. Technical Representative, IT Operations (Barueri - Sao Paulo)
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Job Title
Sr. Technical Representative, IT Operations (Barueri - Sao Paulo)
Job Description
The Sr. Technical Representative, IT Operations will provide technical support to the organization's staff. You will maintain, analyze, and troubleshoot computer systems, hardware, software, and peripherals. You will escalate issues to ensure tickets/incidents are resolved according to SLAs.
Responsibilities
* Troubleshoot connectivity issues: Network, File Shares, Software
* Support operation of Operating Systems (Windows and Mac OS)
* Handle hardware and application support queries escalated from the support desk
* Escalate issues and involve experts to resolve problems quickly
* Collaborate with IT team on branch builds and upgrades
* Maintain knowledge of company guidelines and procedures
* Manage IT records and tracking
* Use tools to load, copy, and customize OS configurations for deployment
* Ensure work requests are completed with proper documentation
* Resolve third-tier hardware and software issues
* Monitor server and network performance and assist in system improvements
* Escalate problems to appropriate resources
* Track hardware and software inventory
* Explain technical issues clearly and provide step-by-step instructions
* Provide customer feedback and recommend new products
* Test computer components to maintain system functionality
* Collect data, evaluate options, and suggest actions to meet IT objectives
Requirements
* Diploma or ongoing studies in Computer Science or related field
* Availability to work from 1 PM to 10 PM
* B2/B2+ English proficiency
* At least 1 year of experience in IT support roles
* Knowledge of Windows & Mac OS network configuration
* Knowledge of PC Maintenance and Repair
* Experience managing DNS and Active Directory
What You Get
* Remuneration based on skills
* Performance bonus
* Private medical plan
* Life and disability insurance
* Discount programs
Location
BRA Barueri - Alameda Itapecuru
Additional Information
Full-time position. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.
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