Job Title:
IT Support Specialist
About the Role:
This position involves providing first-line IT support through various channels for incidents and requests.
* Troubleshoot and resolve issues with desktops, laptops, mobile devices, printers, and peripherals.
* Handle user account management, onboarding/offboarding, and access requests.
* Perform hardware replacements and coordinate vendor repairs or warranty claims.
* Offer assistance with network, server, and data center equipment as directed by remote teams.
* Troubleshoot LAN/WAN/Wi-Fi connectivity and assist with cabling and patching.
* Support telephony and video conferencing systems.
* Maintain asset inventory, perform audits, and ensure compliance with IT security policies.
* Log and track all tickets in IT service management tools.
Key Responsibilities:
The selected candidate will be responsible for delivering high-quality IT support services to our users. This includes:
1. Providing prompt and professional responses to user inquiries.
2. Resolving technical issues efficiently and effectively.
3. Collaborating with cross-functional teams to address complex issues.
Requirements:
To succeed in this role, you will need:
* Bachelor's degree in Computer Science or related field.
* Relevant work experience in IT support.
* Excellent communication and problem-solving skills.