About this Role
We are seeking a skilled Client Success Manager to join our team. The ideal candidate will have experience in client success, account management, or customer service roles, preferably in digital marketing, SaaS, or home services industries.
Key Responsibilities:
* Client Onboarding & Relationship Management: Guide new clients through the onboarding process, ensuring a smooth and positive experience.
* Ongoing Support & Strategy: Regularly check in with clients to review performance, provide strategic insights, and optimize their marketing campaigns.
* Retention & Growth: Identify opportunities for upselling or cross-selling additional services to help clients scale their businesses.
* Issue Resolution: Address client concerns promptly and professionally, working with internal teams to resolve any challenges.
* Training & Education: Educate clients on best practices for using our marketing tools.
* Performance Monitoring: Track client success metrics and proactively reach out to offer guidance and improvements.
What We're Looking For
* Experience: 2+ years in a client success, account management, or customer service role.
* Communication Skills: Fluent English speaker with excellent written and verbal communication skills.
* Minimal accent for clear and effective communication with U.S.-based clients.
* Tech-Savvy: Experience using marketing automation and CRM tools.
* Problem-Solving: Ability to think critically and proactively address client concerns.
* Results-Driven: Passionate about helping clients succeed and achieving high retention rates.
* Organized & Detail-Oriented: Ability to manage multiple clients and tasks efficiently.
Benefits and Perks
* Work with a mission-driven team that operates with integrity and excellence.
* Remote work flexibility – work from anywhere.
* Opportunities for growth in a fast-paced marketing agency.
* Competitive salary + performance-based incentives.
* Supportive team environment with a strong focus on values and client success.