Amazon is seeking an 3P FC Contract Manager to be based at our Fulfillment Center. The 3P FC Contract Manager will have complete responsibility for all services provided by third-party logistics partners within the warehouse environment. Reporting directly to the 3P FC Sr Manager you will be responsible for ensuring full compliance with the current service agreement. Your role will focus on continuously improving functionality and service levels to exceed productivity goals and deliver on our customer promises driving the partner to achieve excellence.
Key Job Responsibilities
Budget & Operational Management
Own and deliver the operational budget for the functional area encompassing safety productivity financial planning labor planning and operational goals for third-party fulfillment centers
Strategic Planning
Provide strategic-level and long-term planning (3 6 and 12 months ahead) including financial forecasting rate card projections and peak season preparation
Continuous Improvement & Collaboration
Drive continuous improvement projects in partnership with 3PL providers to optimize operations and enhance productivity meeting and exceeding business objectivesLead strategic initiatives with total building and network-wide impactEffectively leverage 3P Site Managers to solicit ideas and understand operational challenges within the facility
Cross-Network Collaboration
Network with leaders across the organization to share process improvements drive operational efficiencies and identify cost-saving opportunities
Performance Management
Establish clear objectives and metrics for safety quality productivity and customer experienceSet expectations and goals for 3P leaders in accordance with contractual guidelinesMeasure performance provide constructive feedback and hold leaders accountable for results
Leadership Development
Mentor and develop leaders and staff to build organizational capability and ensure long-term success
Qualifications
Bachelors degree or equivalent
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Experience in communication and presentation skills both written and verbal in Portuguese & English
Experience in identifying incomplete or inaccurate data identifying the root cause and creating/implementing an escalation plan or experience communicating results to senior leadership
Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
Experience in employee and performance management
3 years of performance metrics process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key Skills
Abinitio
Lifting Equipment
Customer Service
Apache Commons
Business Management
Employment Type: Full-Time
Experience: years
Vacancy: 1
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