We are seeking a skilled professional to fill the role of Operational Specialist. As part of our team, you will be responsible for overseeing delivery routes and facilitating communication with drivers and shippers.
Key Responsibilities:
* Monitor delivery routes in real-time
* Establish effective communication channels with drivers and shippers via phone and live chat
* Ensure seamless delivery services that meet or exceed customer expectations
Requirements:
* Proficiency in English language and strong written communication skills
* Able to work flexible hours within EST time zone
* Experience in logistics, call center, or customer support environments
Benefits:
* Opportunity to develop skills and expertise in operational management
* Chance to work with a dynamic team dedicated to delivering exceptional results
* Frequent feedback and opportunities for growth and development
What We Offer:
* A collaborative work environment that values teamwork and open communication
* A range of training programs and resources to support your professional development
* A competitive compensation package that reflects your value to the organization