This job is with Wise, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Wise is a global technology company, building the best way to move and manage the world's money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of our team, you will be helping us create an entirely new network for the world's money.For everyone, everywhere.More About Our Mission And What We Offer.Conduct in-depth investigations of potentially suspicious activity, utilizing both internal and external data sources.Analyze complex financial transactions and customer behavior to identify patterns indicative of money laundering, fraud, or other financial crimes.Evaluate and assess alerts generated by transaction monitoring systems and other detection tools.Gather and analyze supporting documentation, including KYC information, transaction records, and other relevant data.Review and interpret data to identify patterns and potential risks associated with financial crime. Support the team in making informed decisions based on data insights.Prepare detailed and comprehensive investigation reports, documenting findings and recommendations.Act as a point of escalation for complex FinCrime cases from other operations teams, providing guidance and expertise.Mentor and train other team members on FinCrime investigation techniques and best practices.Collaborate with product and engineering teams to improve fraud detection rules, processes, and system enhancements.Stay up-to-date on emerging FinCrime trends, typologies, and regulatory changes.Communicate effectively with internal stakeholders, including compliance, legal, and customer support teams.Liaise with financial institutions and law enforcement agencies as needed.Participate in ad-hoc projects and initiatives related to FinCrime prevention and detection.Maintain accurate and complete records of all investigations and related activities.Provide input on process improvements and backlog exercises.Complete all company-assigned mandatory, refresher or ad hoc trainings on time and with diligence.Customer Communication: Communicate clearly, professionally, and empathetically with customers via approved channels to obtain necessary details or clarifications for reviews, always upholding our high customer experience standards. A key part of this involves avoiding unnecessary customer contacts and preventing delayed case resolutions. All communication must be precisely tailored to ensure clarity and efficiency.KPIs: Take a proactive approach to consistently achieve individual and team targets (KPIs, SLAs, QA), demonstrating a strong commitment to both quality and speed. This includes meeting deadlines reliably, optimizing processing times, and taking full ownership and accountability for all responsibilities to deliver exceptional results.Other: Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. This includes actively participating in meetings, training, and internal events to support broader team and company objectives.QualificationsStrong verbal and written communication skills in English, with the ability to produce clear, concise, accurate, and professional reports, summaries, and customer communications. Additional languages are a plus.2+ years of experience in operations, compliance, or a related field, preferably with exposure to financial crime or AML processes.Proven ability to conduct thorough and objective investigations, analyze complex data, and draw logical conclusions.Exceptional analytical and problem-solving skills, with a keen attention to detail.Excellent documentation skills, with the ability to present complex information clearly, concisely, and accurately for both internal and external use, ensuring all decisions are thoroughly supported.Ability to work independently and make decisions within well-defined procedures.Strong organizational skills with the ability to multitask, prioritize effectively, and manage time efficiently in challenging situations.Willingness to work flexible hours, including shifts, weekends, and public holidays as needed.Proactive attitude with a willingness to learn and develop in the financial crime domain.Ability to work autonomously within established procedures and practices. Ability to work autonomously, proactively identifying and addressing tasks independently by applying learned procedures and best practices. This role requires taking initiative and effectively resolving issues within established frameworks.Nice To HaveBachelor's degree in Finance, Business Administration, Law, Criminal Justice, or a related field.Experience in financial services, compliance, or a related field, with a focus on FinCrime investigationsRelevant certifications such as CAMS, CFCS, ICA, or equivalent.Experience working in a global financial institution or fintech company.Knowledge of SQL or other data analysis tools.Additional InformationPlease apply by submitting your resume in English.Applications in Portuguesewill not be considered.BenefitsSalary for this role is 8,000BRLper monthRSU's in a rapidly growing companyFlexible working model – During the first six months, you'll be in office most days of the week to become fully immersed in Wise's culture and ways of working. After the initial period, you'll be in office at least 3 days per week.An annual self-development budgetHealth and dental allowance for you and your dependentsCompany-paid: Life Insurance, and an EAP programPaid time off: 30 days vacation + 3 "Me" days + 1 volunteer day, annuallyA paid 6-week sabbatical leave after four years18-weeks of paid parental leave, after a year with us and child care assistance Transportation vouchers Food (708 BRL per month) and Meal (1,166 BRL per month) vouchersTotalPass access to 3,500 gyms and studios throughout BrazilYour first 3 months at Wise will be 100% fully in person at the officeFor everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.We're proud to have a truly international team, and we celebrate our differences.Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.If you want to find out more about what it's like to work at Wise visitWise.Jobs.Keep up to date with life at Wise by following us onLinkedInandInstagram.