We are seeking an experienced IT Operations Management (ITOM) expert to join our team.
Key Responsibilities:
* Design and implement ITOM solutions using ServiceNow, aligning with enterprise architecture and operational strategies.
* Configure and maintain core ServiceNow ITOM modules, including Discovery, CMDB, and Event Management.
* Collaborate with business and technical stakeholders to ensure IT operations capabilities meet organizational objectives.
* Enhance the ServiceNow platform for optimal performance, scalability, and reliability.
* Diagnose and resolve issues across ITOM functionalities.
Our ideal candidate will possess in-depth technical expertise across infrastructure domains, including servers, networks, and applications. Strong troubleshooting abilities and a solid grasp of server, network, and application architecture are essential.
Required Skills & Experience:
* Minimum 6 years of hands-on experience implementing and supporting ServiceNow ITOM modules, especially Discovery, CMDB, and Event Management.
* Strong understanding of ServiceNow CMDB structure and Event Correlation Rules.
* Solid grasp of server, network, and application architecture, with troubleshooting abilities across infrastructure layers.
* Experience with the ServiceNow database schema, tables, and data modeling.
* Proficient in Performance Analytics, email notification design, and managing complex data workflows.
* Expertise in using transform maps, data sources, and scripts for effective data import and integration.
* Skilled in developing and managing scheduled jobs, events, and automated triggers within ServiceNow.
* Experience with REST/SOAP API integrations, import sets, and custom integrations using scripted approaches.