Job Overview
We are seeking an experienced Agile facilitator to lead our Salesforce Commerce Cloud (SFCC) teams.
This role focuses on facilitating Scrum ceremonies, removing impediments, driving continuous improvement, and ensuring high-quality, predictable delivery across SFCC implementation and ongoing support initiatives.
The ideal candidate has strong eCommerce domain expertise, can effectively coach cross-functional teams, and ensures alignment with organizational governance, security, and compliance standards.
Key Responsibilities
* Lead daily stand-ups, sprint planning, backlog refinement, reviews/demos, retrospectives.
* Partner with Product Owners to prioritize backlogs, refine user stories, and define sprint goals.
* Track sprint health (capacity, velocity, burndown/burnup) and manage scope.
* Identify and remove impediments (dependencies, environments, test data, approvals).
* Coordinate cross-team dependencies (SFCC, integrations, OMS, payments, SEO/content, analytics).
Stakeholder Engagement & Reporting
* Provide clear, timely status reporting (velocity trends, sprint summaries, risks, mitigations).
* Facilitate effective demos to showcase business value and gather early feedback.
* Ensure alignment with governance, security, compliance, PCI, accessibility, and change management.
Candidate Profile
We are looking for a motivated professional with the following qualifications:
* 8+ years in Agile delivery.
* 5+ years as a Scrum Master supporting web/eCommerce teams.
* Hands-on experience with Salesforce Commerce Cloud (SFCC/SFRA) or comparable enterprise eCommerce platforms.
* Proven ability to improve velocity predictability, reduce defect leakage, and manage dependencies.
* Strong understanding of Scrum, Kanban, Agile metrics, and scaling frameworks (SAFe, LeSS, Nexus, or pragmatic multi-team coordination).
About Us
Our organization is committed to delivering high-quality solutions that meet the evolving needs of our customers. We offer a collaborative work environment, opportunities for growth and development, and a competitive compensation package.
Note: The successful candidate will be required to undergo a background check and provide proof of their right to work in the country.