Job Opportunity
We are seeking an IT professional to join our team in leading digital marketing efforts.
This role involves installing, configuring, and maintaining computer hardware, software, systems, and networks for all employees, both onsite and remote.
Responsibilities
* Install, configure, and maintain computer hardware, software, systems, and networks for all employees, both onsite and remote
* Provide internal IT support, troubleshoot and resolve Windows, macOS, and mobile device issues
* Manage user accounts, permissions, and access controls across Google Workspace, Microsoft 365, and other SaaS platforms
* Deploy and integrate new productivity and collaboration tools, including project management and AI-driven solutions
* Monitor and maintain endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication (MFA)
* Assist with cloud infrastructure management, data backup, and disaster recovery planning
* Conduct regular software updates, security patching, and vulnerability assessments
* Support cybersecurity initiatives, employee security awareness training, and incident response
Collaborate with leadership to evaluate and implement new tools enhancing productivity and security.
Required Skills & Qualifications
* Working level of spoken and written English
* Proven experience in IT support, systems administration, or similar roles in startups or fast-paced environments
* Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365)
* Strong troubleshooting and diagnostic skills; ability to solve problems independently and communicate solutions clearly
* Experience with endpoint management, SaaS administration, and automation tools
* Familiarity with cybersecurity best practices, including MFA, VPNs, patch management, and incident response
* Excellent interpersonal and communication skills; ability to train and support non-technical users
* Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications)
* Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or Google IT Support Professional Certificate are a plus
We offer a comprehensive digital marketing agency environment with opportunities for growth and professional development.