IT Solution Architecture Specialist - Sales & Services KEY EXPECTED ACHIEVEMENTS
Promote and educate IT Advisor, BPO, BU and Functions on leading practices in IT
- In collaboration with BPO organization, discuss impacts and opportunity with business stakeholders on key issues related to systems to contribute to the innovation pipeline.
- Educates the BPMs and the IT Advisors about our standard systems capabilities so they can understand what are the limitations and capabilities.
- Conduct existing solutions reviews and recommend improvements to be considered in the portfolio of opportunities.
Support the IT Advisor with expertise on complex solutions, systems or innovative features
- The IT Solution Architecture Specialist collaborates with the IT Advisor on non-standard requests and act as the expert of the solutions involved in Order to Cash process.
- In Collaboration with Enterprise Architecture and IT teams the IT Solution Architecture Specialist will develops high-level solutions design while ensuring the total cost of ownership is considered.
- Assist in the business requirement gathering, business process redesign and documentation as needed.
- Authority for the Design, TCO estimate and performance of all elements of the proposed solution.
- Consults with internal and external experts to ensure the integrated solution architecture is sound and well-integrated.
Coordinate with Architecture Team
- Promote the Enterprise Architecture guidelines (the principles, standards, best practices and architecture guidelines on Data, Integration, BI, Infrastructure, Security etc.).
- Establish consensus on any deviation from the Target Architecture with the Architecture Team.
- Participate to the development of the target Architecture.
- Actively participate and support decisions of the Governance Committee to ensure interoperability and integration of all processes.
Maintain a sound design throughout the project implementation
- Support the implementation teams, during the detailed design phase to ensure that business outcomes, value and target performance of the solution are achieved.
- Come in support during challenging time of the implementation.
- Responsible to identify and help the team manage any significant risks if the new solution cannot meet the expectations.
Technical Change Management
- Revise and approve all KDS (Key Data Structure) and BPD (Business Process Document) changes, including technical and functional changes, to aligned on best practices, standards and target design.
- Provide technical expertise to MDM Team as part of Data Governance to ensure data standards are aligned to target global design while considering legacy solutions impacts.
- Identify and manage the impacts of the changes on other solutions, projects and releases.
- Good communication with the various stakeholders involved in IT architecture (business, platforms or technical teams, the entire network of architects), especially:
- within the network of architects and build teams, the promotion of standardization, the promotion and emergence of good practices and, when appropriate, the reuse of existing IT solutions,
- the ability to explain the added value of IT architecture, the missions and roles of IT architects.
Ensure Continuous improvement
- Participate in root cause analysis in the Demand, Design or Delivery process and ensure their continuous improvement in collaboration with IT Advisor, BPO team and Delivery Teams.
Competencies / Behaviors (Interpersonal, commercial, managerial )
- Continuous Learning
- Courage
- Influencing
- Building Partnerships
- Business Acumen
- Decision Making
- Earning Trust
- Global Perspective
EXTERNAL CANDIDATE PROFILE
- Bachelor's Degree in Computer Science, Management Information System or any related discipline.
- Master's Degree in business administration would be an asset
- Experience in Salesforce platform expertise is required
- Core Clouds: Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, etc.
- Declarative Tools: Flows, Process Builder, Approval Processes, Validation Rules.
- Programmatic Tools: Apex, Visualforce, Lightning Web Components (LWC).
- Data Model Design: Object relationships, custom objects, fields, record types.
- Expertise in Salesforce Solution Architecture
- Architecture Design: Expertise in multi-cloud architecture, integration patterns, and data modeling.
- Technical Leadership: Leading cross-functional teams through complex Salesforce transformations.
- Business Impact: Delivered solutions that improved operational efficiency by (XX)%, reduced technical debt, and enhanced customer experience.
- Value added professional certifications;
- Salesforce Certified Application Architect
- Salesforce Certified System Architect
- Salesforce Certified Technical Architect (CTA)
- Experience in working in an Agile / Lean environment would be an asset.
- Strong communication and interpersonal skills to effectively work with different stakeholders.
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