IT Support Analyst is responsible for providing remote computer and IT system support for employees in Brazil. This position requires both excellent customer service and problem solving skills. The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of technology and adaptable enough to be able to leverage it against a wide range of technical issues. The candidate must be highly motivated and self-reliant individual with a desire to better themselves.Responsabilities• Analyze issues and formulate solutions• Troubleshoot system, application and hardware issues• Ensure customer is updated on ticket progress• Work remotely with customers to solve problems• Utilize internal IT Knowledge Base to both provide and find solutions to known issues• Use external information to research and resolve issues when needed• Consistently update the ticket tracking system with status and fixes• Properly escalate issues to necessary parties as requiredQualificationsEducation & Experience• Associate’s Degree student preferably in Information Systems or equivalent program, or a proven track record of IT experience required.Desired Qualifications & Skills• Knowledge delivering IT solutions within a corporate and/or enterprise environment• Experience working in a mixed Mac and Windows environment Additional Skills• Experience in the Advertising and/or Marketing industry preferred• Experience in centrally managed computer environments• Experience supporting A/V environments not required, but is a plus