LandisGyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. With sales of USD 1.7 billion in FY 2022, LandisGyr employs over 7,000 talented people across 30 countries and five continents. For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape. Join us at LandisGyr, where we manage energy better - since 1896. _Position Summary_ The LandisGyr IT Change & Configuration Analyst manages the daily execution and enforcement of the OT Change Control and Configuration Management processes. He/she is a key facilitator and coordinator in the request for change (RFC) process and CMDB configuration management process for the Operational Technology (OT) organization. The IT Change & Configuration Analyst participates in the change advisory board (CAB) meetings to review, prioritize and accept/reject RFC’s submitted through the designated change control software. This position is focused on the control of changes and configurations released into the production environment. _Key Responsibilities_ Supports the daily execution and enforcement of the Change Management and Configuration Management processes Reviews change requests to ensure that all Change & Configuration Management requirements and standards are enforced and properly categorized according to established guidelines Verifies completeness and timeliness of changes & configurations and assists in scheduling of changes and ensuring proper resources have been assigned Assists in creating a Forward Schedule of changes Obtains authorization for submitted change requests from the Change Authority Assists with CMDB resource updates as needed when changes occur Evaluates completed changes to ensure change and configuration management processes were correctly followed Participates in the improvement of the change and configuration management procedures and work instructions Works with infrastructure teams in the planning of Quarterly Maintenance change events Assists in administering the change control and configuration management software (currently Change Gear but will be migrating to ServiceNow) Supports all forms of the production Change Advisory Board (CAB) meetings as needed Create RFC’s and works with customers and appropriate teams to coordinate customer migrations to the Google Cloud Platform. Creates RFC’s as needed for upgrades & new installs. Coordinate date/time with customer/TIM/TIE. Make sure RFC tasks get assigned out by Team Managers. Supports auditing activities for the Change & Configuration Management functions for compliance with established procedures and OT control frameworks Assists in maintaining the enterprise change and configuration management process that complies with cybersecurity and IT best practices Helps with administering and maintaining the change and configuration management tools (currently Change Gear and moving to ServiceNow) Assists with automated procedures for verifying the accuracy of configuration items, adherence to configuration management process and identifying process deficiencies. _Education & Experience_ Required Minimum Level of Education: Associate degree Required Minimum Years of Experience: 2 to 5 Desired Education/Experience: Required/Desired Certifications: ITIL Foundations preferred. _Knowledge/Skills/Abilities_ _Required Skills & Experience:_ 0-3 years technical experience - preferably in a Change and/or Configuration Management Subject Matter Expert (SME) role 1-3 years of ServiceNow experience Experience with Common Service Data Model (CSDM) Knowledge of ServiceNow Service Mapping and/or Cloud Discovery Strong understanding of IT infrastructure and how to store this data in ServiceNow CMDB Solid understanding of ITIL framework and demonstrated proficiency in the ITIL processes General understanding of technologies and cloud services architecture, specifically Google Cloud Excellent written and oral communication skills Accustomed to working in an environment driven by high standards for service and system delivery Uses leadership skills to resolve a wide range of issues in creative and practical ways to satisfy customer needs Ability to examine a change request to identify business service, system and/or customer impacts Highly adaptable in changing environments Ability to work within a diverse team Self-starter with the ability to work unsupervised Ability to plan and maintain schedules Leads effective meetings to reach objectives and goals of the process Provides training for various levels within the company A combina