We are looking for an experienced Customer Operations & Finance Support professional to join our team and play a key role in managing premium enterprise customer accounts within a structured ITIL‑based operations model. This role combines customer service leadership, finance & accounting ownership, and IT service management, making it ideal for someone who enjoys working across functions, engaging with senior stakeholders, and driving operational excellence in a multinational environment. Your role and responsabilities: Create, update, and manage customer data within internal ITIL tools to support end‑to‑end service workflows Own and manage the financial health of customer accounts, including: Monthly Balance Sheet preparation & review