Job Title: IT Infrastructure Specialist
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About the Role:
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We are seeking a highly skilled and experienced IT infrastructure specialist to join our team. As an IT infrastructure specialist, you will be responsible for installing, configuring, and maintaining computer hardware, software, systems, and networks for all employees.
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Key Responsibilities:
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* Troubleshooting and Support: Provide timely troubleshooting and resolution for Windows, macOS, and mobile devices, serving as the first point of contact for internal IT support requests.
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* System Administration: Manage user accounts, permissions, and access controls across Google Workspace, Microsoft 365, and other SaaS platforms.
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* Endpoint Security: Monitor and maintain endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication (MFA).
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* Cloud Infrastructure Management: Assist with cloud infrastructure management, data backup, and disaster recovery planning.
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Requirements:
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To succeed in this role, you must have a working level of spoken and written English, proven experience in IT support, systems administration, or a similar role, preferably in a startup or fast-paced environment.
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You should also have deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365), strong troubleshooting and diagnostic skills, ability to solve problems independently and communicate solutions clearly.
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Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications) is required, with certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or Google IT Support Professional Certificate being a plus.
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Work Environment:
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This role requires a regular work schedule from 9 am to 5 pm MST, and flexibility to adapt to changing priorities and deadlines.
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If you are passionate about technology and possess excellent interpersonal and communication skills, we encourage you to apply for this exciting opportunity.
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