Job Title: Medical Information Nurse
We are seeking a highly skilled and dedicated professional to join our team as a Medical Information Specialist. As a key member of our Contact Center, you will be responsible for providing accurate and timely medical information responses to healthcare professionals, consumers, and other external customers.
Key Responsibilities:
* Respond to unsolicited requests for medical and safety information via various channels, including telephone, website/e-mail, letter, fax, and scientific meetings.
* Provide labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards, and company policies.
* Identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints accurately and efficiently.
* Ensure tasks are completed within agreed deadlines, adhering to Standard Operating Procedures (SOPs) and Working Practices (WPs).
* Formulate and provide accurate responses utilizing approved labeling and company standard responses, published literature, and other data. Assist with writing custom medical information responses.
* Log all enquiries handled into Inquiry Handling Systems accurately, comprehensively, and in a timely fashion.
* Maintain quality in all areas of the job, including performing quality checks on Adverse Events, Product Quality Complaints, correspondence, and enquiries logged into the Inquiry Handling Systems.
* Provide after-hours coverage on a rotated basis subject to business requirements.
* Adhere to company and country-specific privacy policies, ensuring confidential information or personal data related to clients is managed in accordance with Data Privacy regulations described in SOPs and the Confidentiality Statement within the Contract of Employment.
* Comply with the Company's health and safety policies.
Required Skills and Qualifications:
* Strong knowledge of medical terminology, pharmaceutical products, and regulatory requirements.
* Excellent communication and interpersonal skills, with ability to work effectively with diverse stakeholders.
* Ability to work independently and as part of a team, prioritizing tasks and managing workload efficiently.
* Strong analytical and problem-solving skills, with ability to identify and resolve issues promptly.
* Proficiency in using computer software applications, including Microsoft Office and database systems.
Benefits:
* A competitive salary and benefits package, including comprehensive health insurance and retirement plan.
* Ongoing training and development opportunities to enhance your skills and knowledge.
* A collaborative and supportive work environment, with regular feedback and performance evaluations.
Other Activities:
* Perform other activities as assigned by the Manager, ensuring seamless delivery of services and continuous improvement of processes.