Operational Expertise
At our organization, we operate a network of local courier services across the U.S. in 20 major metro areas.
About the role
As an operational specialist, you will monitor ongoing delivery routes and communicate with delivery drivers and shippers over the phone and live chat.
Key Responsibilities
* Proficiency in English communication is essential
* Flexibility to work based on Eastern US time zone (EST)
* Previous experience in logistics, operations management, customer support or account management is beneficial
Requirements
To excel in this role, you must have:
1. A strong understanding of logistical processes
2. The ability to multitask and prioritize tasks effectively
3. Excellent communication skills for interacting with customers and colleagues
4. A flexible attitude towards adapting to changing circumstances