- What you will be doing
-:
The main attributions are related to provide support to customers (internal and external), receiving their requests about booking, quote, tracking, pick up and delivery schedule and general information, for domestic movements in Brazil, considering World Courier systems, policies and procedures.
It is also responsibility keep in touch with agents, verify services that were executed, if the value charged is correct and approved for payment or if any correction is required.
HYBRID POSITION
PRIMARY DUTIES AND RESPONSIBILITIES:
Create jobs in system for pick up´s and domestic movements
Provide quotes
Verify information about restrictions in acceptance of products for transport
Verify and provide documents required for the domestic transport and include in World Courier systems any digitized document that is necessary
Monitor system and receive information from drivers or agents about pick up and delivery hours to update system, also provide any feedback or information that is required by them for a shipment movement.
Check the services executed by our agents and if the value charged is correct or not, controlling the information received and authorizations
Contact customer and schedule pick-up´s and deliveries
Insert all information, x-charges and details in World-Star and HWB for invoicing process
Tracking with airlines or road transport companies
Monitor World Star system for any notes or communication included and that requires a feedback/action
Build a relationship with airlines, carriers, road companies, drivers and agents
Verify the best route/option before send a shipment to final destination.
Follow World Courier procedures, working instructions and process.
Provide to customers temperature reading according with relevant procedure.
Job Invoice and closure in World-Star
Proactively identify potential problems with shipments and seek tailored solutions
In addition to the tasks described above, the employee of this function must carry out other duties assigned by his immediate superiors or within the company hierarchy, whenever these tasks are directly or indirectly related to his area of activity.
What your background should look like
- EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Required: Fully graduated or studying college in the Business, Logistics or International Relationship area. At least 6 years in customer service (transport companies) experience.
Preferred: Fully graduated in Business or Logistics. English Skills (advanced).
6 years in customer service (transport companies) experience.
REPORTS DIRECTLY TO:
The Rep III - Domestic Customer Service (BR) is subordinate to the CS Coordinator and in his absence to the Manager II CS, or even to the higher hierarchy of these functions.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Advanced English Level, Office and Windows, National transport documents regulation, Teamwork skill, Organized, Polite and customer oriented, Multi-tasking Initiative skills and good communication.
What Cencora offers
All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.
Schedule
Full time
Affiliated Companies
Affiliated Companies: WC_SAO_World Courier do Brasil Transportes Internacionais LTDA
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.