Account Manager Position Overview
We are seeking a skilled and experienced Account Manager to join our team. As the primary point of contact for clients, this role is responsible for building and maintaining strong, positive client relationships through clear communication and reliable service.
Main Objectives
* Client Collaboration and Project Oversight:
o Work with clients to understand their marketing goals and translate those goals into clear, actionable tasks.
o Utilize collaboration tools to create and share meeting notes after every single meeting.
o Share any critical snippets from the meeting as they relate to projects.
o Review final deliverables before submission to ensure they align with client expectations and goals.
* Relationship Building and Industry Engagement:
o Build and maintain strong relationships with clients and industry contacts.
o Use these connections to strengthen collaboration, improve outcomes, and contribute to long-term success.
Key Qualifications and Skills
* Strategic Thinking: Ability to understand client goals and work with the Account Strategy Director and Senior Account Manager to shape big-picture plans that guide execution.
* Verbal & Written Communication: Strong communicator who can clearly explain timelines, manage expectations, and present deliverables in a way that builds trust.
* Emotional Intelligence: Skilled at reading situations, navigating client personalities, and staying calm and professional, even under pressure.
* Time Management: Able to balance meetings, client communication, and planning without losing sight of deliverable deadlines.
* Presentation Skills: Comfortable leading client meetings, walking through results, and representing the agency in a polished, confident way.
Reporting Relationship and Key Performance Indicators (KPIs)
* This role reports to the Senior Account Manager.
* KPIs: Client Satisfaction Score (CSAT): 9/10 or higher average score from client check-ins or post-project feedback; Client Retention Rate: 93%+ of clients renew or continue service; Project Delivery Accuracy: 95%+ of deliverables are approved by the client without major revisions.
Requirements and Benefits
Our operating hours are from 9 am to 5 pm MST, Monday to Friday. This role requires a high level of motivation, enthusiasm, and dedication to delivering exceptional results.
Please submit your application if you have the necessary skills and qualifications for this position.